Shipping & Returns Policy
Welcome to JB Gi Gear, your trusted source for premium martial arts uniforms and gear. We’re committed to delivering quality products and smooth service worldwide.
1. Shipping Information
🌍 Worldwide Shipping
We proudly ship orders across the globe via reliable courier partners — DHL, FedEx, and UPS — ensuring fast and secure delivery.
📦 Processing Time
- In-stock items: Ship within 3–5 business days
- Custom orders: Ship within 10–15 business days (depending on embroidery or printing requirements)
🚛 Estimated Delivery Time
- International: 7–14 working days
💵 Shipping Costs
Shipping costs are calculated based on order weight and destination.
Orders above a specific value may qualify for free shipping (check promotions at checkout).
2. Order Tracking
Once your order ships, you’ll receive a tracking number via email or WhatsApp to monitor your shipment in real time.
3. Customs & Duties
For international orders, any applicable import taxes, duties, or customs fees are the buyer’s responsibility. JB Gi Gear is not responsible for delays caused by customs clearance.
4. Returns & Exchanges
🔄 Return Eligibility
We accept returns or exchanges within 14 days of delivery if:
- The product is unused and unwashed
- The item is in original packaging
- A valid proof of purchase is provided
⚠️ Non-Returnable Items
- Custom-embroidered or printed products
- Personalized uniforms
- Clearance sale items
💬 Return Process
- Contact our support team at support@jbgigear.com or via WhatsApp.
- Provide your order number and reason for return.
- Once approved, you’ll receive the return address and instructions.
- After inspection, your refund or replacement will be processed within 5–7 business days.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We’ll arrange a replacement or refund promptly.
6. Cancellations
Orders can be canceled within 24 hours of placement if production has not yet begun. Custom orders cannot be canceled once design approval is received.
7. Need Help?
For any questions or concerns about shipping or returns, contact our support team:
📩 support@jbgigear.com
📞 +92-321-4412861 (WhatsApp Available)